Need support?
Do you have a question? We are happy to help you. Does your question concern an order? Please include your order number so we can look up your order immediately and assist you faster.
Customer service
Mon to Sat from 08:00 to 20:00
Response time
We are doing our best to respond as quickly as possible. You will usually receive a reply the same day, and within 24 hours at the latest.
Below you will find the answers to the most frequently asked questions (FAQ).
Frequently Asked Questions
If you order before 11:59 PM, in most cases you will receive your order as early as tomorrow. Once your order has been shipped, you will receive an email with a track & trace link so you can see exactly when your package will be delivered.
We always offer free shipping on all our orders within the Netherlands and Belgium. No hidden costs, just clear and without extra surcharges.
We are sorry to hear that your package has not yet arrived, please accept our apologies. Fortunately, there are a few things you can check:
Check your Track & Trace
You will receive this by email as soon as your order has been shipped. Here you will find the most up-to-date status and any information regarding a later delivery time or a pick-up point.
Check your address details
Please check whether the provided address and postal code have been entered correctly.
Look around your home
Sometimes a package is left in a safe place, such as by the door, in a bin, or in a sheltered area.
Ask the neighbors
It is possible that the delivery person left the package with the neighbors or at a pick-up point. This is often also stated in the Track & Trace.
Does the Track & Trace not provide clarity? Then please feel free to contact our customer service via support@dynter.eu, we are happy to help you further.
Orders via bol.com
Did you order a Dynter product via bol.com? Then it is best to contact their customer service. They handle the shipping and can help you directly with the status of your package.